This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

How to Request Account and/or Domain Ownership



Overview

If you are unable to validate your account, have lost your password, and are unable to receive a password reset or validation token due to the email address on file being inaccessible, you will need to reach out to our Ownership team for assistance.  

Or 

If you are attempting to make updates to the domains, contact information and do not have access to the listed registrant email address on file to accept the changes, you will need to reach out to our Ownership team for assistance.


Request Type(s)

  • Account and/or Domain Ownership Verification 
  • Change of Registrant Verification  

What documents should I attach? 

If your account and/or domain are registered in an individual person's name, please send a copy of one of the following government-issued documents matching the current individual name and address listed on file.  

  • Driver's License  
  • State ID 
  • Passport 

    Note: When sending in a passport, please include a copy of one of the following documents: utility bill (Gas, Electricity, Water), or Tax document(s) with an address.  

If the account and/or domain is registered to a business, please send a copy of one of the following government-issued documents matching the current business name and address listed on file

  • Certificate of Association (also known as Certificate of Incorporation in some states) 
  • 501(c)(3) 
  • DBA/ Fictitious Name Documentation 
  • IRS EIN Letter 
  • Business License 
  • Sales Tax Permit   
  • Articles of Dissolution 
Note: We cannot accept business documents sourced online or that are available publicly.  
Important Note: If the address listed on the government-issued ID and/or business document does not match what is currently listed on the account and/or domain, secondary documentation must be provided.

Documentation we can accept: 

  • Utility Bills (Gas, Water, Electric, Internet, or Land Line Phone) 
  • Bank Statement  

Documentation we cannot accept: 

  • Employer identification document 
  • Anything that is not in English or is not a Certified translation into English 
  • Documents sourced online/available publicly* 


Please submit your Ownership request to ownership@Justhost.com and include the following information: 

  • Summary of issue 
  • Username and/or domain name 
  • The email address you wish to update on your account/domain  
  • email must be @gmail.com, @outlook.com, @aol.com, etc. 
  • email cannot be a domain-specific address (i.e., customer@yourdomain.com) 
  • Phone number  
  • Primary document (government-issued ID and/or business document)  
For further assistance, you may contact our Chat Support or Phone Support via 888-401-4678. You may also refer to our Knowledge Base articles to help answer common questions and guide you through various setup, configuration, and troubleshooting steps.
Knowledgebase Article 39,717 views bookmark tags:


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

Validation tokens are an easy way to validate you're an authorized user.
Knowledgebase Article 165,147 views tags: account password security

When you call in for help with your account, the account must be validated before our support staff can assist.
Knowledgebase Article 131,959 views tags: account security support validate validation

Please have your account name, domain name, and primary email address handy when contacting support so we can assist you quickly. Need help? This article will explain how to prepare for and contact support.

Related Help Content

How to reset various passwords associated with your account
Knowledgebase Article 161,979 views tags: change password reset update

Instructions for restting your Email Account's Password through cPanel or Webmail
Knowledgebase Article 604,799 views tags: email forgot password reset webmail

Per ICANN, your contact information is included on the domain's record in the WHOIS database required information includes your full name, postal address, email address, and voice telephone number
Knowledgebase Article 520,265 views tags: domain verification whois

Our policy on changing the contact email address.
Knowledgebase Article 217,447 views tags: account profile

In December 2016, ICANN implemented a few amendments to their <a href="https://www.icann.org/resources/pages/registrars/transfers-en">Transfer Policy</a>. In addition to regulating inter-registrar transfers for general top-level domains (gTLDs), the updated policy sets new requirements for domain tr
Knowledgebase Article 462,480 views tags: domain ownership transfer

How to reset the password for FTP users.
Knowledgebase Article 139,422 views tags: change ftp password reset update

This article explains how to reset a lost WordPress password using phpMyAdmin.
Knowledgebase Article 202,269 views tags: password phpmyadmin wordpress

As the registrar, we will assist in the following domain dispute, providing the specific criteria is met. The domain has been moved without the domain owner's consent by means of the password or EPP c
Knowledgebase Article 373,964 views tags: dispute domain epp icann moved owners ownership permission policy proof

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.