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How to Clear Your Browser Cache

A cache is temporary storage for website data, which is used to improve your browsing experience. However, sometimes the cache can store outdated information, and needs to be cleared.

In most modern browsers you can access the menu to clear your browser cache by pressing Ctrl-Shift-Delete (or Option-Command-E for Safari users).

Google Chrome

  1. Click the Chrome menu icon in the upper right corner
  2. Choose More tools -> Clear browsing data.
    The chrome menu.
    The chrome menu.
  3. In the menu at the top select Beginning of time.
  4. In the window that appears make sure Cache is the only option selected.
  5. Click the Clear Browsing Data button.
    History options in Chrome.
    History options in Chrome.
  6. If you still have a problem, repeat the steps above and restart the computer.
  7. Please refer to the Google Chrome Support page for more details on How and Why to Clear Your Cache

FireFox 4.0 & up

  1. Click on the History menu.
  2. Select Clear Recent History
  3. From the drop down box select the time range to clear (Everything is recommended)
  4. Select the down arrow next to Details
  5. From the list of options remove all the check marks except for Cache
    History options in Firefox.
    History options in Firefox.
  6. Click the Clear Now button to finish clearing your cache
  7. If you still have a problem, repeat the steps above and restart the computer.

Internet Explorer 11

  1. Click the settings icon in the top right corner.
  2. From the menu options choose Internet Options.
    Internet Eplorer 11 settings.
    Internet Eplorer 11 settings.
  3. On the internet options page under the General tab choose Delete.
    The general tab.
    The general tab.
  4. Make sure only "Temporary Internet files and website files" is selected.
    Browsing history options.
    Browsing history options.
  5. Click Delete

Mircrosoft Edge

  1. Open the Edge menu in the top right corner.
  2. From the list of options select Settings
    The Edge menu.
    The Edge menu.
  3. Click "Choose what to clear".
    Choosing what to clear.
    Choosing what to clear.
  4. Make sure only "Cached data and files" is selected.
    Clear options in Edge.
    Clear options in Edge.
  5. Click the Clear button at the bottom of the dialog to finalize changes

​Safari 6 and up for Mac OS X

  1. From the Safari Menu select Preferences
    The Safari menu.
    The Safari menu.
  2. In the preferences dialog select the Advanced tab.
  3. At the bottom of the advanced tab, check the box for Show Develop menu
    The advanced section.
    The advanced section.
  4. Close the preferences dialog
  5. From the Develop menu select Empty Caches
    The Developer menu.
    The Developer menu.

Safari 1.x - 5.x for Mac OS X

  1. Open Safari.
  2. Click on Safari in the toolbar and select Empty Cache...
  3. When prompted Are You Sure, click Empty.
  4. Exit your Safari browser completely and re-launch Safari.
  5. If you still have a problem, repeat the steps above and restart the computer.
  6. Please refer to the Safari Support page for more detailed information on Safari Issues


  1. Select the Opera Menu
  2. From the drop down menu hover over Settings
  3. From this menu select Delete Private Data
  4. In the dialog that appears, select Detailed Options
  5. From these options, remove the check marks on all but ​Delete entire cache
  6. Click the Delete​ button to clear your cache.
  7. If you still have a problem, repeat the steps above and restart the computer.


  1. AOL currently uses customized versions of either Internet Explorer, or Firefox.
  2. In order to clear your cache please follow the instructions for the version that you have.

Older Versions

Knowledgebase Article 472,892 views bookmark tags: cache

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