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Email not sending from Client or Webmail

If you are trying to send out emails from multiple email accounts and are failing to send from both webmail and third party email clients; there are several things that could be causing this:

  • The maximum emails per hour has been exceeded. This can be caused by forwarders or by mailing lists. The default is 150 per hour. Feel free to contact us via Phone or Live Chat if you would like this increased. Please include detailed information regarding why you need the limit increased.

  • This can be caused if one of the accounts has reached or exceeded its Disk Quota for the email account. This can, at times, cause other email addresses on the account to not be able to send email. There will also be problems when sending an email from an online external email client such as Hotmail, Yahoo, or Gmail to that email address. The email will bounce back as undeliverable.

  • Exim, the local MTA (mail transfer agent), could be down on the server.
  • Our mail proxy servers could have their email queues backed up. When this happens, please be patient as there will be a delay of 3-4 hours before the email is delivered.

Potential Tell tale Signs

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