This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content
Search

Just Host Web Hosting Help

Subscribing to Mail Folders

If your Sent, Trash, Drafts, Junk and other IMAP folders are missing, please subscribe to them again and they will appear.

Subscribing to folders in Horde

  1. In the main account click on the Folders icon at the top of the screen.
    Horde Folders
    Horde Folders
  2. Choose the Rebuild Folder Tree option from the dropdown box.
    Rebuild Horde Folders
    Horde Folders
  3. Then choose the Check for New Mail option from the same box.
    Checking for mail
    Horde Folders

Subscribing to folders in Roundcube

  1. Go to Settings
    Roundcube Settings
    Roundcube Settings
  2. Click Folders
    Roundcube Folders
    Roundcube Folders
  3. Re-subscribe to each folder by clicking on the check box next to each one.
    Subscribing To Folders
    Subscribing

Subscribing to folders in Outlook

  1. Click the Tools menu and click IMAP Folders
  2. Click the Query button.
  3. Select desired folders.
  4. Click the Subscribe button. Click OK.
  5. New folders can now be accessed from the Folders list on the left side.

Subscribing to folders on an Apple Device

If you sync IMAP mail account settings from your computer to iPhone or iPod touch, the IMAP folders may show under your Inbox folder. In this case, you need to specify the IMAP path prefix.
  1. You can enter the IMAP path prefix by choosing Settings > Mail > Account > Advanced > IMAP Path Prefix.
  2. Enter the word INBOX (all caps) and save the setting. Now your folders should appear as expected.

Subscribing to folders in Thunderbird

  1. Go to File and click Subscribe
    The file menu with the subscribe option.
    The file menu with the subscribe option.
  2. Select desired folders.
  3. Click Subscribe.
    Subscribing to folders in thunderbird.
    Subscribing to folders in thunderbird.
  4. Click OK.

New folders can now be accessed from the Folders list on the left side.

Subscribing to folders on Mac OS X Mail (Mac Mail)

  1. Go to Mail > Preferences > Accounts.
    The mail menu with the preferences option.
    The mail menu with the preferences option.
  2. Select your email account and click the Advanced tab.
    The advanced button in mail account preferences
    The advanced button in mail account preferences.
  3. Make sure the IMAP path prefix is set to INBOX.
    The IMAP path prefix in mail.
    The IMAP path prefix in mail.
  4. Close the Preferences panel and save.
  5. Restart the entire mail program.
  6. If your folders are still not showing, click the gear icon at the bottom left and select Synchronize.
    The synchronize option in mail.
    The advanced button in mail account preferences.
Knowledgebase Article 295,727 views bookmark
share
Share or save this via:
tags: email imap


Was this resource helpful?
Helpful Unhelpful


Did this resolve your issue?
Solved Unsolved


Please add any other comments or suggestions about this content:





Recommended Help Content

Subscribe to IMAP Folders using Mac Mail
How Do I Subscribe to IMAP Folders in Mac OS X Mail Client?
Knowledgebase Article 471,339 views tags: imap mac mail

How To Migrate An IMAP Email Account - Moving IMAP Email Servers
How do I migrate an IMAP email account?
Knowledgebase Article 189,858 views tags: email imap migrate

How To Check Email - Webmail & Email Applications
So, you want to access your email, eh? You're going to need an email client for that. But what is an email client? Email clients come in two varieties: webmail and email applications.
Knowledgebase Article 439,497 views tags: email horde imap mail pop roundcube webmail

Related Help Content

How To Setup Email Account - Client Setup SSL/TLS Settings - POP & IMAP
How to setup your Just Host-hosted email address with an email application.
Knowledgebase Article 1,225,331 views tags: application client email mail outlook webmail

Email Application Setup - Windows Live Mail
Windows Live Mail combines the ease of use of Outlook Express, with the speed of Windows Live. This tutorial will show you how to setup your email account in Windows Live Mail.
Video "How-to" Tutorial 299,044 views tags: email emailclient mail

Email POP vs IMAP
POP POP, also known as POP3, is an E-mail protocol that is used when people wish to have a copy of their E-mail messages, along with any attachments, to be downloaded to their computer for viewing. D
Getting Started Article 289,803 views tags: email

IMAP Connection Limit
Can I make multiple IMAP connections to the same email address?
Knowledgebase Article 233,699 views tags: connections imap limit

How to setup e-mail in Eudora Pro
How to Configure Eudora Pro to Access Email?
Knowledgebase Article 338,372 views tags: config configuration email eudora mail setup

Email Client Setup: Outlook 2003
Configuring your email client: Outlook 2003
Knowledgebase Article 322,708 views tags: email imap outlook pop

Email Application Setup - Outlook Express
Configuring your email client: Outlook Express.
Knowledgebase Article 478,392 views tags: configuration configure email express imap outlook pop setup

Outlook 2003
2003 for Windows. While it can be used for other versions of Outlook, some screens and steps might vary. Select the 'Tools' menu. Select Accounts. Click on the "Add a new E-mail account" op
Getting Started Article 240,950 views tags: email emailclient mail

*Promotional pricing is for the first term only and regular rates apply upon renewal. 30-Day Money-Back Guarantee does not extend to domain names.

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.