This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

Validation Token

Validation tokens are an easy-to-use, secure way to validate that you're an authorized user on the account when you contact one of our support teams for assistance. This article explains everything you need to know about the validation token.



How Does It Work?

Before an agent can provide you with account-specific information, they need to validate that you have authorized access to the account. When you're asked for validation, simply provide the single-use 6-digit validation token to the agent you're speaking with.

Where Can I Find It?

The validation token is found by clicking Validation Token at the bottom of any page in the control panel or you can add the token to your mobile device using an authenticator app (like Google Authenticator). If you've already set up two-factor authentication (2FA), then the token is already on your mobile device. The validation token uses the same authentication code as 2FA.

Add Token to My Mobile Device

After you've installed an authenticator app, follow the steps below to add validation tokens to your device:

  1. Log in to your Just Host account.
  2. Follow this link my.Justhost.com/cgi/token
  3. Use the app to scan the QR code or manually enter the Secret Key to link your Just Host account to your device.

If you haven't already secured your account with two-factor authentication, you're just one step away. Check out our Two-Factor Authentication article.

Knowledgebase Article 38,048 views bookmark tags: account password security


Was this resource helpful?

Did this resolve your issue?


Please add any other comments or suggestions about this content:





Recommended Help Content

When you call in for help with your account, the account must be validated before our support staff can assist.
Knowledgebase Article 4,915 views tags: account security support validate validation

Two-factor authentication is ideal for anyone looking to increase their account security.
Knowledgebase Article 61,323 views tags: account password security

This article will explain how to change or reset the password for a MySQL user.
Knowledgebase Article 39,689 views tags: change mysql password reset user

Related Help Content

The Support PIN can be used to validate legacy customer accounts.
Knowledgebase Article 2,385 views tags: account pin support validation

Accessing your account is as easy as entering your domain name and password on the login screen, or clicking one of our Single Sign-On options.
Knowledgebase Article 87,602 views tags: authentication factor login management password sign single sso

This article will explain how to change the password for a database in the event that the original password is lost.
Knowledgebase Article 102,885 views tags: database mysql password

I am prompted to set a new MySQL password. What does this mean and how do I change it?
Knowledgebase Article 113,632 views tags: connect database mysql password phpmyadmin username

Instructions for restting your Email Account's Password through cPanel or Webmail
Knowledgebase Article 393,626 views tags: email forgot password reset webmail

I cannot connect to my database locally or remotely, do I have the correct server, username and password?
Knowledgebase Article 189,968 views tags: connect disconnected hostname mysql user

This article explains the different password types for your justhost account.
Knowledgebase Article 89,756 views tags: billing cpanel hosting main password

What can I do to increase my Site Security while hosting with Just Host?
Knowledgebase Article 261,410 views tags: antivirus basic hacked keyloggers malware php security site

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.