This site utilizes JavaScript to function correctly. Looks like it's disabled on your browser. Please enable it for your best experience.

For instructions on enabling JavaScript, click here

Skip to main content

Just Host Web Hosting Help

Accessing the Mail Folder in the Control Panel

All email boxes and messages are stored as files in folders on your account. There aren't a lot of reasons to access your mail folders directly, but it is possible.


Some email applications use the timestamp of the email files themselves to sort emails. Backing up or restoring email improperly can change the timestamps of those files making the dates and times of emails inaccurate. If the folder or its contents are moved improperly, or if the file ownership or permissions aren't correct, mail can stop working completely. For this reason, we do not recommend changing anything in your mail folders —enter at your own risk!


Depending on what you're trying to do, often times your goal can be accomplished without accessing the mail folder directly, which can be a lot better. Here are a few resources that explain the most common reasons for accessing the mail folder directly, without doing so.

Access Your Mail Folders

Follow the steps below to access your mail files and folders through your control panel:

  1. Log into your Just Host control panel.
  2. Scroll down to the Files section and click File Manager.
  3. On the left side, navigate to the Home directory (one step up from public_html).
  4. From the list of files to the right, open the Mail folder.
  5. Find the folder named after the domain of the email account you're looking for and open it.
  6. Inside, you'll find a folder for each email account user on the domain. Open the folder for the user of the email account. For example, if looking for the email account, you'd open the folder for to find folders for the webmaster and the users for any other email accounts on that domain.
  7. Here you'll find the new, cur, temp, .Trash, and .Sent folders for this particular email account. These are NOT folders for user-created email accounts; they're actually folders for the system email account that uses the cPanel username.

Knowledgebase Article 186,462 views bookmark tags: backup email folder maildir mbox

Was this resource helpful?

Did this resolve your issue?

Please add any other comments or suggestions about this content:

Recommended Help Content

If you are receiving an error that the page could not be displayed when trying to log into the control panel. It is most likely due to the fact that your firewall is blocking the port that the control
Knowledgebase Article 417,692 views tags: accessing control firewall log login panel

This article will explain how to log in to your Account Control Panel
Knowledgebase Article 931,968 views tags: access control cpanel log login panel

How do I Access My Account Control Panel?
Knowledgebase Article 857,947 views tags: access alternate control cpanel panel port secure secured

Related Help Content

How to restore Email Messages the Site Backup Pro tool
Knowledgebase Article 248,701 views tags: backup email forwarders restore site

Windows Live Mail combines the ease of use of Outlook Express, with the speed of Windows Live. This tutorial will show you how to setup your email account in Windows Live Mail.
Video "How-to" Tutorial 300,577 views tags: email emailclient mail

This article will explain how to configure your dedicated or VPS server to use the new (non legacy) backup system.
Knowledgebase Article 106,027 views tags: backup dedi dedicated vps

General Instructions on how to use the spam folder with webmail
Knowledgebase Article 234,573 views tags: email spam spamassassin webmail

This article will explain how to setup an email account in the Windows 10 mail application.
Knowledgebase Article 265,666 views tags: application client email windows

How to Configure Eudora Pro to Access Email?
Knowledgebase Article 341,483 views tags: config configuration email eudora mail setup

So, you want to access your email, eh? You're going to need an email client for that. But what is an email client? Email clients come in two varieties: webmail and email applications.
Knowledgebase Article 443,725 views tags: email horde imap mail pop roundcube webmail

This article will explain how to use WordPress Tools to backup or restore your WordPress site
Knowledgebase Article 186,119 views tags: backup restore wordpresstools

** Google ad credits are only available to customers in the United States, Canada, and the United Kingdom at this time.

¹ VAT (Value Added Tax) is not included in our advertised price and will be charged separately and itemized on invoices and billing information. Standard VAT rates based on EU Member State regulations may apply. Learn more.