Just Host Web Hosting Help

SSL Trust Error in Email Applications

Summary

An SSL Certificate is a file issued by a trusted third party that verifies you have connected to a legitimate server and not an imposter trying to steal your data. When an SSL connection is made with a server, the server provides the certificate to the computer connecting to it. The computer then analyzes the certificate to verify the identity of the server.

All SSL certificates eventually expire and must be reissued. When this happens, your computer or email application may not recognize the new one. In some cases, you'll be prompted to approve the certificate manually or cancel the connection; in others, it simply won't connect.

Each email application handles this a bit differently, so we'll show you how to accept the new SSL in your application.



Verify the Certificate in Mac Mail

"The identity of "mail.example.com" cannot be verified." If you're receiving this or a similar error in Mac Mail, follow these steps:

  1. When you get the error message click Show Certificate
    The show image button.
  2. Check the box to always trust the certificate.
    The always trust option.
  3. Click Connect.

Trust the Certificate in iOS

"Cannot Verify Server Identity. The identity of "mail.example.com" cannot be verified by Mail. Review the certificate details to continue" If you're receiving this or a similar error on your iOS device, follow these steps:

  1. When you get the error message tap Details.
    The Details button.
  2. Tap Trust in the top right corner.

Reinstall the Certificate in Outlook

If you are connecting to Just Host with Outlook and getting the SSL error follow, these steps to make your computer trust the certificate.

  1. Click the View Certificate button.
    The View Certificate button.
  2. Click Install Certificate
    The install certificate button.
  3. Next you will see the import wizard. Leave current user selected and click next.
    The certificate import wizard
  4. Choose "Automatically select the certificate store based on the type of certificate"
    The certificate store selection
  5. Click Finish.
    The finish page.
  6. Click Yes to continue connecting.
    The yes button.
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